Jigsaw Conferences Ltd is a specialist accommodation and venue management company, delivering tailored booking solutions for corporate clients, housing providers, and organisations across the UK.
From Gap to Guarantee: Delivering Welfare Support to Every Resident, Everywhere
With a focus on exceptional service, responsiveness, and cost-effective solutions, Jigsaw works closely with clients to source accommodation, serviced apartments, and venue options that meet complex and often time-sensitive requirements. Their relationship-led approach ensures a seamless experience from enquiry through to delivery.
The accommodation team focuses on working closely with housing providers and supporting resident welfare for vulnerable service users.
As part of their commitment to delivering exceptional resident welfare through wraparound services, they offer residents extended support through an existing meal voucher solution.
While the service worked effectively in many locations, in remote and rural areas food delivery services are often limited or unavailable, leaving some residents without the support they need.
This created a risk where some residents could face barriers to accessing hot meals, groceries, or essential food provisions, impacting both their wellbeing and overall experience.
Jigsaw Conferences recognised the need for a more inclusive and flexible solution that could extend their welfare offering, ensuring all residents, regardless of their location, had reliable access to food and essential supplies.
To address the gaps in their welfare provision, they implemented Evouchers to complement their existing meal voucher offering and create a more flexible, inclusive support model for residents.
Evouchers provide a practical alternative for residents in remote or underserved locations, allowing access to groceries, essential food items, and other necessities through widely accessible retailers.
The team at Jigsaw reviewed the challenges within their current wraparound service, mapped common location-based barriers, and identified where residents were unable to fully benefit from their existing support options.
They were looking for a solution that was:
Jigsaw Conferences needed to ensure that the retailer coverage was broad enough to meet resident needs, that there was an established and clear internal process for issuing vouchers efficiently, and make sure residents understood how to redeem and use them. These requirements were all addressed through process refinement and communication.
Evouchers closed the service gap that was identified, whilst also giving the team a far more agile welfare response, reducing time spent trying to source adhoc alternatives for difficult locations and improving operational efficiency.
Evouchers helped the team at Jigsaw with:
Most importantly, it enabled them to deliver a more robust welfare service, ensuring that geography no longer dictated the quality of support a resident could receive, as well as accommodating for digital exclusion, mobility challenges, or barriers to accessing participating retailers.
For eligible families and residents, the result has been faster access to food and essentials, greater choice and dignity in how support is offered, and improved overall wellbeing through a more reliable and consistent welfare offering.
“The solution ultimately exceeded expectations.”
Jonny Scott, Jigsaw Conference
Jigsaw Conferences’ partnership with Evouchers has significantly strengthened their welfare offering, enabling them to provide fast, flexible, and reliable support to vulnerable service users across a wide range of circumstances.
The accessibility and ease of the platform have helped close key service gaps, particularly for residents in challenging or remote locations, ensuring support can be delivered quickly and with dignity.
The flexibility of the solution has also strengthened their wider client offering, helping them demonstrate innovation and responsiveness in welfare support, which has contributed to winning new business and building confidence with existing partners.
Looking ahead, the continued development of services, such as direct to bank transfers, is particularly exciting as it allows support to residents who may face digital exclusion, mobility challenges, or barriers to accessing participating retailers. This proactive approach ensures Jigsaw continues to stay ahead of resident needs.
We value the relationship greatly and look forward to continuing to grow the partnership, expanding the ways we can work together to deliver even stronger outcomes for both clients and residents.
Jonny Scott, Jigsaw Conference
